We ship almost entirely via United Parcel Service(UPS). For orders that weigh less than a pound, you will find the United States Postal Service (USPS) more economical.
International orders are shipped primarily by USPS.
Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.
We use recycled boxes, envelopes and packing materials for all orders.
When placing an order with Chrome Bones please take the time to make sure that all personal, shipping and billing information is current and correct. All orders placed by credit card are subject to verification by our credit and fraud avoidance department. Therefore, we reserve the right to cancel an order. This may delay the processing of your order. Subsequently, we may notify you that we are unable to ship to your P.O. Box and/or must ship to your credit card billing address. This is all done to protect you as a customer and us as merchants.
Your receipt of an electronic or any other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If you have any questions regarding these policies, feel free to email or call us directly. All sales are subject to product availability.
Please note: While we try to accommodate all of our customers, any special requests made while placing your order can not be guaranteed during the shipping process (including but not limited to having orders shipped to one place, but have all literature and invoices mailed to another location, thank you cards, or order notes such as leaving at side door etc.) Although we strive to provide the highest level of customer service possible, we are not able to guarantee that special accommodations can be made.
In an attempt to continue to bring great products at low prices to our customers, under no circumstances will any special order products be accepted for a return, or will shipping and or related charges be refunded.