Frequently Asked Questions
Answers for customers questions
Chromebones has received numerous complaints from customers who have purchased counterfeit Chromebones Bling Bones or Diamond Collars on websites or other unauthorized sellers that were sold as authentic or replicas. Chromebones takes counterfeiting seriously and works closely with law enforcement to find and arrest counterfeiters. In an effort to assist our loyal customers, we have provided answers to the most common questions about counterfeiting below.
Someone is selling Chromebones on eBay. Are they authentic?
Please note that none of our authorized retailers is permitted to sell Chromebones on eBay or other auction sites. The only way to guarantee that you are purchasing authentic Chromebones is to buy them from one of our authorized retailers.
What if the online seller or store is selling a very similar item.
Our Diamonds, Bling and Limited collections , which include our signature crystal bone stud on collars is Patented by the US Patent office # US540494. Chromebones will pursuit any company reselling any similar item with the full extent of the law. Chromebones has a counterfit division established to gather information online and in stores selling copies in order to prevent these fakes to be sold.
I want to report a counterfeiter. Who should I contact?
Please email email@example.com. Provide as many details as you can, including the name and address of the seller, how many jeans this person or entity is selling, and whether we may contact you for further information. Your information will remain private.